complaint sent to American Airlines via webformEmail AA Customer Relations Confirmation
Please confirm that the following information is correct.
Subject of Email
Nature of Email Concern/Complaint
Email Subject Flight attendants/Pilots
Your Contact Information
Prefix: Mr.
First Name: Robert
Last Name: Merkin
State/US Territory/Province: MA
Country: US
Flight Information
Airline: AA
Ticket Number: 001-7185890131
Flight Number: 1312
Flight Date: 02 14 2008
Flight Origination City: San Juan PR
Flight Destination City: Hartford CT
Your Message
Do you want a response to your message? Yes
When the drunken passenger started to become loud, confused and disruptive, the passengers near him were afraid to complain to the cabin crew, because the cabin crew (a male attendant) was selling him all the liquor he could drink in the first place, and so they wouldn't have been able to do anything about the problem they'd caused in the first place. Obviously they were under instructions to make as much profit from alcohol sales as they could. The passenger walked onto the plane, but had to be wheeled off the plane in a wheelchair. I clocked his beverage sales at at least 1 rum miniature and 4 beers. He may have been sold more. I spoke briefly to the pilot as I disembarked. Clearly he had absolutely no idea that there'd been a drunken disruption in the rear of the plane throughout the flight. All the profit you make by getting passengers drunk will disappear every time you have to make an emergency diversion landing because you can't control a passenger you got drunk. This isn't about alcohol. I drink. I just don't get drunk on planes -- even if the cabin crew is willing to get me drunk. I won't be flying American Airlines for a while if there's any other way I can get to my destination. It was the scariest and most unpleasant flight I've had in 10 years.
2 comments:
I'm sure you got a polite, contrite, apologetic letter and a full refund of your ticket.
hmmmm ... they scare the shit out of me at 20,000 feet over the Caribean and Atlantic for four hours ... and you think I am demanding frequent flyer miles from them so they can do it again? no. at the moment i want them to eat shit and die. i also resent having to portray myself as Mister Snooty Rigid Teetotaller Prohibitionist who is objecting to letting one of my fellow passengers have a fun party in the sky.
while the world focuses on keeping us safe from fanatical terrorists, the cabin crew merrily pours binge amounts of liquor down the throats of any passenger with cash.
and people wonder why i love trains and ferries so much. (and real itty-bitty crazy STOL prop planes where you can reach forward and tap the pilot on the shoulder, and they don't have time or a cabin crew to try to liquor anybody up)
i will let you know if i hear anything from an American Airlines robot.
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